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Frequently Asked Questions


What is a Patient Portal?

A patient portal is a secure online Web site where you can access your health information electronically 24 hours a day, 7 days a week.


How can I use Erie’s patient portal?

You can use Erie’s patient portal to:

  • View and request appointments 
  • Send billing questions
  • Retrieve test results
  • View a summary of your medical record
  • Communicate with your Erie Care Team by sending and receiving secure messages
  • Update your personal information

Do not use the portal for medical emergencies. If you are having a medical emergency, please dial 911 . If you are not feeling well and would like to speak with someone on your care team, please call 312-666-3494 .


Who can use Erie's Patient Portal? 

Any established adult patient may use Erie's Patient Portal. Parents of Children ages 0-11 may use the patient portal on behalf of their child. An adult proxy may access an adult patient's portal with the patient's consent.

Adolescents (age 12-17) may receive their own account with a valid school or State I.D. Parents of non-emancipated adolescent patients will not be able to access their child's medical information through the patient portal.


Can I view a family member's (child, spouse or parent) medical information in Erie's Patient Portal?

Parents of children ages 0-11 can have access to their child’s portal by requesting a personal identification number (PIN) for their child. This PIN will allow the parent to register their child and to connect their child's information to their own account.

For access to a family member's account, permission must be granted by the family member and a PIN will also be required in order to gain access to that person's account.

Please print the consent form, complete, sign, and bring to the Health Center.


General Information


What do I need to register for myeriehealth.com?

To register for myeriehealth.com you must be an Erie patient, have a valid e-mail address as well as a PIN number.  You may request a PIN at the front desk before your next appointment or stop by any Erie location and request a PIN at the front desk.  Once you register, you may change your PIN to a personal password.


Is my personal health information safe?

Yes, your personal health information is completely safe and secure. You must log in to view your personal health information and you are the only person with the password to your account.


PLEASE NOTE: It is extremely important that you keep your PIN/Password in a secure location and completely confidential. Please DO NOT SHARE your PIN/Password with anyone. Your PIN/Password is specific to you and your secure account on the portal. It is your responsibility to keep your PIN/Password secure and to change your PIN/Password if you feel that someone else has gotten it.


How do I change my Password?

You can change your password by going to the My Account tab, select "Update Account", and click " Reset Password ".


Using myeriehealth.com

Can I refill my prescriptions through myeriehealth.com?

No. You will need to contact your pharmacy to renew your prescriptions. You can find contact information for your preferred pharmacy by clicking on the My Chart tab then on Pharmacies on the left hand side of the screen.


How do I request an appointment on myeriehealth.com?

In order to request an appointment, click on the “Appointments” tab, the click on “New Appointment”. There, you will be able to specify your provider, preferred appointment date, location and timeframe, and how you would like to be contacted with appointment confirmation. Please note that requesting an appointment does not guarantee you that appointment time. Erie will follow up with you using your preferred method within 24 hours to confirm your appointment time.  


Can I change or cancel an appointment using myeriehealth.com?

No. If you need to change or cancel your appointment, please call 312.666.3494 .


What information from my medical record is available on myeriehealth.com?

You can find a summary of your medications, pharmacies, allergies, immunizations, lab results and health conditions on myeriehealth.com.  


Can I find all of my lab results on myeriehealth.com?

You can find lab results that have been reviewed and signed by your provider. Click on My Chart then on Lab Results on the left hand side.


I am having trouble with myeriehealth.com, whom do I contact?

Please send  a message using the online contact form on the myeriehealth.com.


Patient Privacy Policy

For patients seeking care at Erie, learn about how we protect your privacy .